What I’ve Learned Building 100+ Programs

Takeaways for scaling learning that sticks 

Designing at scale takes more than tools

After 25+ years and over 100 digital programs, I’ve learned that strategy, empathy, and iteration consistently outperform trend-chasing. Whether it’s onboarding, compliance, or leadership training, real impact comes from getting the basics right, and adapting them relentlessly.

Here’s what I carry forward

• Start with the learner’s reality, not the stakeholder’s wishlist.
• Define success before you pick the platform.
• Inclusive design isn’t optional; it’s strategic.
• Don’t just deliver content, engineer performance.
• Treat data as dialogue, not just validation.
• Build feedback into the process, not just the postmortem.
• Invite learning teams into business strategy early and often.

These ideas aren’t flashy. But there’s a difference between programs that look good and ones that work. I’m continually refining, always learning, and always ready to collaborate with teams that share the same values.

Takeaway

Learning that scales starts small: with clarity, care, and conversations that matter.

Discussion Prompt

Which of these lessons have you seen make (or miss) the biggest difference?

Posted to LinkedIn