Why platforms are tools, not solutions
Don’t confuse infrastructure with impact
I’ve led LMS migrations for institutions and built learning ecosystems from scratch for startups. In every case, the temptation was the same: expect the platform to “solve” engagement or scale. However, technology alone can’t fix what is missing in strategy. A great LMS amplifies a great plan, it doesn’t replace one, nor does it prop up a bad one. I’ve seen beautiful dashboards with zero uptake and basic systems with off-the-charts learner impact. The difference? Clear purpose and design thinking.
Start with the learner, not the platform
Effective learning ecosystems begin with mapping the journey: what learners need to know, feel, and do. Then we design the experience. Only then should we pick the tools. When we flip that order, we build backwards. I once consulted on a rollout where the LMS was locked before content existed. It added six months to the timeline and forced the team to retrofit ideas. Strategy should lead; platforms should follow.
Don't design for the tool. Design and find the right tool for the job.
Takeaway
Technology should support your learning vision, not dictate it.
Discussion Prompt
When has a platform helped, or hurt, the impact of your learning program?
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